This document sets out the standard of customer care and how it is maintained. It lets customers know:
Defining the standards
Our standards are defined by our customers so that we deliver the best care for them.
Our staff are essential in delivering our services and ensuring our customers are satisfied.
How we communicate
Efficient correspondence with customers is essential in keeping them satisfied.
How we deliver the standard
Measuring the standards
We want to ensure that our customer care is optimal and this will be measured by our customers.
If you are not satisfied or have a complaint about the conduct/behaviour of a member of the team, our service or our work, then please contact Eco Fire Safety.