This document sets out the standard of customer care and how it is maintained. It lets customers know:
Defining the standards
Our standards are defined by our customers so that we deliver the best care for them.
We will:
Staff commitment
Our staff are essential in delivering our services and ensuring our customers are satisfied.
We will:
How we communicate
Efficient correspondence with customers is essential in keeping them satisfied.
We will:
How we deliver the standard
Measuring the standards
We want to ensure that our customer care is optimal and this will be measured by our customers.
We will:
Complaints/Grievances
If you are not satisfied or have a complaint about the conduct/behaviour of a member of the team, our service or our work, then please contact Eco Fire Safety.